Last Updated: November 5, 2025
1. Introduction
Welcome to VettConsult. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.
2. Information We Collect
2.1 Personal Information
- Name and contact information (email, phone number)
- Professional credentials (veterinary license number, clinic information)
- Account authentication data
- Payment information (processed by third-party payment processors)
2.2 Pet and Patient Data
- Pet information (name, species, breed, age, medical history)
- Consultation recordings (audio)
- Photos and images of pets
- Medical notes and SOAP records
- Diagnostic information
2.3 Technical Information
- Device information (model, operating system, unique device identifiers)
- Usage data (features used, time spent, interactions)
- Log data (IP address, access times, app crashes)
- Location data (only if you grant permission)
3. How We Use Your Information
- AI-Powered Services: Audio recordings are processed using artificial intelligence to generate medical notes and SOAP records
- Service Delivery: To provide, maintain, and improve VettConsult services
- Communication: To send you updates, notifications, and support messages
- Analysis: To analyze usage patterns and improve our AI models
- Compliance: To comply with legal obligations and veterinary regulations
- Security: To detect, prevent, and address technical issues and fraud
4. AI and Data Processing
Important: VettConsult uses artificial intelligence (AI) technologies, including speech-to-text transcription and natural language processing, to:
- Transcribe veterinary consultation recordings
- Generate structured medical notes in SOAP format
- Provide AI-assisted suggestions and insights
Data Processing: Your audio recordings and consultation data may be processed by third-party AI service providers (such as Google Cloud, Deepgram, or OpenAI). We ensure these providers comply with strict data protection standards.
Professional Responsibility: AI-generated content is provided as assistance only. Veterinary professionals remain fully responsible for reviewing, validating, and making final decisions on all medical information.
5. Data Sharing and Disclosure
5.1 We DO NOT Sell Your Data
We will never sell, rent, or trade your personal information to third parties for marketing purposes.
5.2 We May Share Data With:
- Service Providers: Cloud hosting (Google Cloud), AI processing services, payment processors, analytics providers
- Legal Requirements: When required by law, court order, or governmental authority
- Business Transfers: In connection with a merger, acquisition, or sale of assets (with prior notice to you)
- With Your Consent: When you explicitly authorize us to share specific information
6. Data Security
We implement industry-standard security measures to protect your data:
- Encryption in transit (HTTPS/TLS) and at rest
- Secure authentication (Firebase Authentication)
- Regular security audits and updates
- Access controls and employee training
- Secure cloud infrastructure (Google Cloud Platform)
Note: While we strive to protect your information, no method of transmission over the internet is 100% secure. You use our services at your own risk.
7. Data Retention
- Active Accounts: We retain your data as long as your account is active
- Deleted Accounts: Data is deleted within 90 days of account deletion, except where retention is required by law
- Backup Systems: Data in backup systems may persist for up to 180 days
- Legal Retention: We may retain certain data longer to comply with veterinary record-keeping regulations
8. Your Rights and Choices
8.1 Access and Control
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and data
- Export: Download your data in a portable format
- Opt-Out: Unsubscribe from marketing communications
8.2 Mobile Permissions
You can manage app permissions through your device settings:
- Microphone: Required for recording consultations
- Camera: Required for taking pet photos
- Photo Library: Required for attaching existing photos
- Notifications: Optional, for reminders and updates
9. Children's Privacy
VettConsult is designed for use by veterinary professionals and is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
10. International Data Transfers
Your data may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws (GDPR, CCPA, etc.).
11. Cookies and Tracking
Our mobile app uses:
- Essential cookies: For authentication and security
- Analytics: To understand app usage and improve services
- Performance: To monitor app performance and crashes
You can manage tracking preferences through your device settings (iOS: Settings > Privacy > Tracking).
12. Third-Party Services
VettConsult integrates with third-party services, each with their own privacy policies:
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via:
- In-app notification
- Email to your registered address
- Update notice in the app
Continued use of VettConsult after changes constitutes acceptance of the updated policy.
14. GDPR Compliance (EU Users)
If you are located in the European Economic Area (EEA), you have additional rights under GDPR:
- Right to be informed about data collection
- Right of access to your personal data
- Right to rectification of inaccurate data
- Right to erasure ("right to be forgotten")
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Rights related to automated decision-making
Legal Basis: We process your data based on consent, contractual necessity, and legitimate interests.
15. CCPA Compliance (California Users)
If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information is collected
- Right to know if personal information is sold or disclosed
- Right to say no to the sale of personal information
- Right to access your personal information
- Right to equal service and price
We DO NOT sell personal information.
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